Billing & Refunds
Refund Policy
Last updated: July 2026 • Good Doapmine Technologies Pvt. Ltd.
Good Doapmine Technologies Pvt. Ltd.
PG 4A, Sector 108, Mohali 140307, Punjab, India
24-Hour Guarantee & Refund Conditions
At Ridan AI, we strive to build the highest quality behavioral intervention software. We offer refunds for non-subscription and subscription purchases under the following terms:
- 24-Hour Switch / Guarantee: If you make a purchase and request a refund within 24 hours of transaction, or switch between plans within 24 hours.
- Technical Activation Failure: If you experience persistent technical issues preventing app activation or device licensing that our technical support team cannot resolve within 48 hours.
01. How to Request a Refund
To initiate a refund request, please email our support team at icanridan@gmail.com with the following details:
1. Your Razorpay Payment ID (e.g. pay_TGT...) or Order ID
2. The email address mapped during checkout
3. Reason for your refund request
02. Processing Time & Method
Review Window: Refund requests are reviewed and processed by our billing team within 24-72 hours of receipt.
Payout Method: Approved refunds will be automatically credited back to your original payment method (Credit/Debit Card, UPI, or NetBanking) via Razorpay. It typically takes 5-7 business days for the refund to reflect in your bank account depending on your card issuer.
03. Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
- Requests submitted after the eligible 24-hour guarantee window without technical failure documentation.
- Accounts terminated due to violations of our Terms & Conditions.
- Failure to provide purchase verification details or order ID.
04. Contact Support
For any billing inquiries, cancellation requests, or questions regarding our refund policy, please reach out to us:
Customer Support Email:
icanridan@gmail.com • hello@ridan.ai
Good Doapmine Technologies Pvt. Ltd., PG 4A, Sector 108, Mohali 140307, Punjab, India